Amazingly wide selection, good prices.
We're pretty happy with them overall, and got the style we were looking for...plain galvanized French florist buckets (...er...from China.)
But, who would ever thought that our search through the internet would lead me down a treacherous road where an innocent email inquiry about the purchase of galvanized buckets would raise the ire of 'customer service' to the depths that it had.
Other than for formatting purposes, this is the un-edited email exchange between me and galvanizedpail.com 'customer service'.
_______________________
From: Tetreault, Jean-Claude
Sent: Monday, June 15, 2009 3:06 PM
To: info@galvanizedpails.com
Subject: placing an order
…I’m trying to place an order, but I need to speak with someone directly first. Please call me at 617.417.2996 Thanks,JC
_______________________
From: "Galvanized Pails" Date: Mon, 15 Jun 2009 16:59:53 -0500
To: 'Tetreault, Jean-Claude'
Subject: RE: placing an order
Sorry we do not offer customer service by phone.
_______________________
From: Tetreault, Jean-Claude
Sent: Monday, June 15, 2009 5:36 PM
To: Galvanized Pails
Subject: Re: placing an order
Dubious at best.
Sent from my Verizon Wireless BlackBerry
________________________
From: "Galvanized Pails"
Date: Mon, 15 Jun 2009 17:43:52 -0500
To: Tetreault, Jean-Claude
Subject:
RE: placing an order
Yea, we’re dubious. We have a million dollar domain name and we have been in business for twenty years. Yea we’re REAL dubious. Go ahead, call some minimum wage phone order taker and see how fast your personal information is compromised.
Customer Service
________________________
From: Tetreault, Jean-Claude
Sent: Monday, June 15, 2009 6:44 PM
To: Galvanized PailsSubject:
Re: placing an order
Ok, maybe you aren't dubious. But you sure are snarky.
Sent from my Verizon Wireless BlackBerry
________________________
From: "Galvanized Pails"
Date: Mon, 15 Jun 2009 19:49:06 -0500
To: Tetreault, Jean-Claude
Subject: RE: placing an order
Well most people would recognize that since the internet has been around for more than 30 years that a company that actually owns a top level domain name either spent a fortune to get it or has been around for a very long time. Well we have been around for a very long time. Also your concerns are misguided. We don’t offer customer service by phone because it is a liability. The kind of people that lands a job as a minimum wage phone order taker are the weak link in customer security. We outsource our customer security to PayPal. Also, you are the only person that doesn’t get it. Our sales have gone up every year for more than 20 years because the rest of the world knows what true security is.
Customer Service
________________________
From: Tetreault, Jean-Claude
Sent: Monday, June 15, 2009 8:27 PM
To: Galvanized Pails
Subject: Re: placing an order
You are right, I have learned quite a bit with your version of superior customer service.But seriously, thanks for the laugh tonight, it was a good one.
Sent from my Verizon Wireless BlackBerry
________________________
From: "Galvanized Pails"
Date: Mon, 15 Jun 2009 20:50:38 -0500
To: Tetreault, Jean-Claude
Subject: RE: placing an order
What was funny? Pointing out your ridiculousness? With people like you your employer couldn’t possibly last 20 years. You must be fresh out of junior college.
Customer Service
________________________
I had enough of a laugh to spend any more time/effort dealing with this clown, but as I forwarded the message on to Esther, she felt the need to at least shoot a quick email to the 'parent company' of galvanizedpail.com.
...and this is what followed. truly amazing stuff.
________________________
From: Esther
Sent: Tuesday, June 16, 2009 7:36 AM
To: info@uspurchase.com
Subject: Message from U.S. Purchase
I just want to inform you of an email response one of your customer service representatives relayed to my fiance yesterday, after an email initiated about an order we wanted to place. Needless to say, we will not be ordering anything from your website.
From: info@uspurchase.com
To: Esther
Subject: RE: Message from U.S. Purchase
Date: Tue, 16 Jun 2009 12:17:57 -0500>
Your fiancé suggested that we were dishonest.
We don't play that game.
If you start something we are going to finish it.
We are glad you are taking your unwanted business elsewhere.
You and your fiancé need to stick to Wal-Mart where people of your class belong.
Customer Service
Posts
4 comments:
I tripped across your blog searching to see if anyone else has had any problems with galvanizedpails.com and it looks like we dealt with the same bafoon. I had paid for 23 pails and received only 20, so I had called and left a message, but no reply for over 2 weeks. I sent an email and you can see what happened from there. Here is the conversation we had with him today...
From: dpratt@prattspets.com
Sent: Thursday, December 31, 2009 10:50 AM
To: info@galvanizedpails.com
Subject: Order #XXXXX
We ordered and paid for 23 pails and received only 20. We left a message on the phone and no one called back. Could you please help. Either a refund or the additional 3 pails shipped to us would be acceptable options. I just
wanted to try one last shot at communication with you before going throughthe credit card company.
Regards,
Dan Pratt
From: Galvanized Pails
To: Dan Pratt
Subject: RE: Order #XXXXX
Sent: Jan 6, 2010 4:39 PM
Seriously, it's the holidays. If you want to be a complete ass then go ahead and go to all that trouble.
Let us know if you are going to be an ass or if you want us to take care of the problem now that
everyone is back to work AFTER THE HOLIDAYS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
BTW - we will not do business with you again.
Customer Service
--------
Kinda ironic how he signed his email with the words "Customer Service"
That is amazing.
We just had a terrible experience with these folks as well. We are reporting them to the Better Business Bureau and suggest you do the same!
Found this while looking for a place to report these guys. I received this today:
"GO F*** YOURSELF YOU F****** B****!!!!!!!!!!!!!!!" Only the words were all spelled out for me after a simple request for a tracking number. Can someone tell me where to report this guy?
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